We have reenabled our IX transit and our sessions with peers are restored. Based on the information received, it sounds like the issue was due to equipment failure on the DE-CIX end. Thank you for your patience as we worked through this issue!
Posted May 04, 2026 - 18:47 EDT
Monitoring
We’re beginning to see signs of restored connectivity to DE-CIX Chicago. We will monitor to ensure all sessions come up before restoring IX transit. Direct peerings will come up as bilateral sessions and route server sessions reestablish.
Posted May 04, 2026 - 18:31 EDT
Update
We continue to await action on the DE-CIX side.
Posted May 03, 2026 - 11:17 EDT
Update
In coordination with Digital Reality and DE-CIX, the optics, ports and cables have been changed with no resolution to the issue. We are now waiting for DE-CIX to issue a maintenance window to change optics on their end.
Posted May 01, 2026 - 21:46 EDT
Update
Correction: We just received word that there is an issue on DE-CIX’s side of the cross connect that they are working to resolve.
Posted May 01, 2026 - 10:25 EDT
Identified
We are still awaiting official word, however it appears that there are multiple peers connected to the same switch as us that are also down, so there appears to be some issue that has affected multiple networks.
Posted May 01, 2026 - 10:21 EDT
Update
We’re still awaiting further info on the situation. A request for physical troubleshooting is in but still pending.
Posted Apr 30, 2026 - 21:27 EDT
Update
We are still awaiting further information. A ticket is open with DE-CIX regarding the outage.
Posted Apr 30, 2026 - 11:23 EDT
Investigating
We are seeing a loss of connectivity to DE-CIX Chicago, however our router as well as our non-IX transit are still functional. We are not rerouting traffic at this time, although there could be slightly degraded performance due to loss of direct peering with some networks.
We are unaware of the cause at this time and are awaiting further info.
Posted Apr 29, 2026 - 20:45 EDT
This incident affected: Hosts/PoPs (Sakayanagi - Chicago, IL).