Our port has been back online for some time now, so we are relatively confident at this point that it will remain up. Thanks for your patience!
Posted Jun 26, 2024 - 04:45 EDT
In progress
Our port has fallen back offline with a brief downtime, but the router has correctly failed over to our secondary transit provider.
Posted Jun 26, 2024 - 04:06 EDT
Verifying
Our port appears to be back online. We will monitor for some time to ensure it is stable.
Posted Jun 26, 2024 - 03:59 EDT
Update
After further investigation, we discovered that the routes we were seeing were actually those from our other transit provider, but due to a configuration error, the routes were unreachable from our router. We have resolved the configuration error and on-prem services are back online. We're monitoring the migration of our DE-CIX port and will advise once it appears complete.
Posted Jun 26, 2024 - 03:54 EDT
Update
Our port is being migrated as we speak. Unfortunately, while our other transit session in Chicago is working as expected, our router appears to be holding onto the dead sessions' routes, even though it knows they are down. We're investigating why this is.
Posted Jun 26, 2024 - 03:45 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 26, 2024 - 01:00 EDT
Scheduled
We have been notified by DE-CIX that they are planning to migrate customer connections to a new switch. Our connection is included in this and will result in a loss of connectivity to peers during this time. We do not expect any service impact, although less optimal routing will occur.
Posted Jun 14, 2024 - 01:31 EDT
This scheduled maintenance affected: Hosts/PoPs (Sakayanagi - Chicago, IL).