Increased Latency / Packet Loss in Kansas City

Incident Report for Kazehana Networks

Resolved

We're returned Kansas City to service!

Posted Jun 21, 2024 - 00:05 EDT

Update

Latency appears to have returned to normal. We are restoring our normal configuration as we speak.

Posted Jun 21, 2024 - 00:01 EDT

Update

One of our transit providers now has a route out of Kansas City over Cogent rather than Arelion, which is providing better and close to normal latency. We have not yet switched over, but we will consider doing so by the top of the hour.

Posted Jun 20, 2024 - 23:44 EDT

Identified

While investigating the loss of HOUIX, we're seeing some increased latency and packet loss in Kansas City, specifically through Arelion, who is possibly the provider responsible for the fiber wave connecting the HOUIX extension switch. As a result, we are rerouting traffic away from Kansas City for the time being.

Posted Jun 20, 2024 - 23:04 EDT

This incident affected: Hosts/PoPs (Karuizawa - Kansas City, MO).